So having been a veteran of customer service for three years (see Resume) I know that sometimes it is not easy to deal with irate people who are being completely irrational and unreasonable. But I always was sympathetic to them on the phone and made them know that I understood what they were feeling, even if I could not help. Is it me, or is this a lost art amongst todays people in customer service? I spent the better part of this week dealing with my car dealer’s service department. I was forced to initiate all the calls regarding the status of the job and was ever given a return call, even after being promised one. I am now stuck for another three or four days without my car, because of poor customer service on the car dealer’s part. What has inspired this entry is that the I called the dealer today five times. At no point was I given any idea of when someone would call back, just excuse after excuse about under staffing on Saturdays. When I commented how I was shocked that no one had bothered to tell me that the Service Department closed early on Saturdays, the main receptionist flippantly told me when “I don’t work in Service.” Now just because you are the only game in town, is no more an excuse for bad customer service, than being under staffed.
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